Facebook’s recent outage has highlighted the need for Intelligent IT solutions that will predict website outages before they happen. These incidents can be predicted before they take place according to JSE-listed telecommunications and technology Altron.
By incorporating artificial intelligence (AI), IT operations can observe, act, and learn without human intervention. Machines can also acquire human characteristics by simply learning from their surrounding and depending on what information it's fed with. This can help mitigate the risk of downtime of the business.
At the start of October 2021, Facebook experienced the worst outage in its history leaving its users unable to access their accounts even on Instagram and WhatsApp. In this case, assuming that there was an AI system that could predict the outage, the management team could have done something to avoid the incident.
The outage could have cost as much as $100-million, according to one estimation, based on the company’s second-quarter earnings.
Many businesses experience failures all the time, but these incidents are avoidable and easily isolated with the right solutions in place. By investing in AI-enabled solutions and effective monitoring systems, businesses can evade the damages incurred when critical systems go down and they are not accessible as said by Stephen Bottger. The AI integration is said to improve efficiency and increase speed and agility.
For instance, such solutions include Altron’s Digital Operations Centre that predicts what might go wrong and solves it before it happens. This integration helps avoid all these outages and focuses on proactive prevention actions and predictive processes.
1. Increased downtime impact greatly on the revenue of the company. When the critical infrastructure goes down and the systems are not available, all company services fail to lead the business to incur losses. Therefore, every organization should evade these outages at all costs.
2. It decreases brand loyalty. As it was portrayed in a previous article, brand loyalty is what the customers feel and can talk on your behalf when you are not present. What do consumers think of the organization? Is it positive? Organizations with ever-failing systems tend not to retain their customers since customers need the availability of the services at any time.
3. It increases pressure on workers and may end up consuming a lot of resources. When systems are down and no services are ongoing, the employees are under pressure to bring the services back to life. If the system is complicated or was outsourced by external people, it may also cause extra costs.
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The AI-enabled solutions are hence the best solution for many organizations facing outage incidents. Businesses can save time and money by moving from reactive response to pre-emptive action. Technology is ever-changing and businesses should as well keep on upgrading to the latest tech.